Frequently Asked Questions

Most gyms are fully operational within 24-48 hours. Our onboarding wizard guides you through importing your data, setting up classes, and configuring billing. Our team is available to help with migration from other platforms.

Yes! We offer free data migration from all major gym management platforms including JackRabbit, iClassPro, Zen Planner, and more. Our team handles the entire process to ensure nothing gets lost in transition.

Absolutely! We provide free onboarding sessions for your entire team. We also have an extensive help center with video tutorials, and our support team is always happy to answer questions.

Yes! We offer a 14-day free trial with full access to all features. No credit card required. You can even import your real data during the trial to see how it works with your actual setup.

We support credit/debit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, and even cash/check tracking for in-person payments. Parents can set up autopay for hassle-free recurring payments.

The platform fee is a small percentage added to each payment processed through FlipSide. It covers payment processing costs. Higher tier plans have lower or no platform fees. The fee is clearly shown on each plan.

Yes! You can create custom payment plans for camps, competitions, or any large purchase. Set the number of installments, dates, and amounts. FlipSide handles the rest automatically.

You can issue full or partial refunds right from the FlipSide dashboard. Refunds are processed back to the original payment method within 5-10 business days.

FlipSide is designed specifically for cheer, gymnastics, and tumbling gyms. Our skill charts, class structures, and features are tailored to these disciplines. We also support dance, martial arts, and similar programs.

Yes! The parent portal allows families to browse classes, register, pay, sign waivers, and manage their accounts 24/7. This reduces phone calls and front desk workload significantly.

Create custom skill progressions for each program. Coaches mark skills as introduced, in progress, or mastered right from their phone or tablet. Parents see skill summaries and progress in their portal.

Yes! Depending on your plan, you can manage multiple locations from a single dashboard. Staff, classes, and families can be assigned to specific locations while sharing a unified billing system.

No long-term contracts. FlipSide is month-to-month, and you can cancel anytime. We are confident you will love it, so we do not need to lock you in.

We will notify you when you are approaching limits and help you upgrade to the right plan. We never cut off access unexpectedly. Your gym keeps running smoothly.

Yes! Pay annually and get 2 months free (equivalent to approximately 17% savings). Contact our sales team for annual pricing options.

No setup fees ever. The price you see is the price you pay. We also include free data migration from other platforms at no additional cost.

Absolutely. We use bank-level encryption (256-bit SSL), are fully PCI compliant for payment processing, and store data in secure, redundant data centers. Your data is backed up daily.

Yes. We are fully compliant with COPPA (Children's Online Privacy Protection Act) regulations. We take child data privacy seriously and have safeguards in place.

Yes! You can export all your data at any time. We believe you should always have access to your information. Export options include CSV, Excel, and PDF formats.

Only your authorized staff members can access your gym's data. FlipSide support can access your account only with your permission for troubleshooting purposes, and all access is logged.

You can reach our support team via email, live chat, or phone (depending on your plan). We also have an extensive help center with articles and video tutorials. Average response time is under 2 hours.

Phone support is available on Pro and Enterprise plans. All plans include email and chat support with fast response times.

Yes! Our Growth plan and above includes API access for custom integrations. Enterprise customers get dedicated support for building custom integrations with their existing systems.

Yes! Our mobile app is available for iOS and Android. Parents can check schedules, make payments, and receive notifications. Staff can take attendance and log skills right from their phone.